Terms of Service

Version 1.1 — Effective 29 October 2026

These Terms of Service ("Terms") govern your use of the Photo Finder platform ("Service") operated by Tradax Sdn Bhd (Company No. 202301011247 / 1504135-A), a company registered in Malaysia ("we", "us", "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Photo Finder is a facial recognition photo matching platform. Event organisers upload event photos, and attendees can upload a selfie to find photos containing their face. The Service uses automated face recognition to generate numerical facial data (facial embeddings) for matching purposes.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are of legal age and have the capacity to enter into a binding agreement.

3. User Accounts

• You may sign in using Google OAuth or email one-time password (OTP).
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate information during registration.
• One person may hold only one account.

4. Credits & Payments

• Credits are the virtual currency used to unlock photos, per matched face or per photo as set by each event. 1 Credit = RM 1.00 (Malaysian Ringgit).
• Credits are purchased through our payment partner, ToyyibPay, and are denominated in MYR.
• The price per face or per photo varies by event and is displayed before you confirm the unlock. Some events include a number of free photos.
• Credits are non-refundable once purchased, except as required by applicable law.
• We reserve the right to modify pricing with reasonable notice.

5. User Responsibilities & Prohibited Conduct

You agree to:

• Only search for faces that you have a legitimate reason to search for (e.g., your own face, or faces of persons who have given you consent).
• Use downloaded photos for personal, non-commercial purposes only.

You must NOT:

• Use the Service to harass, stalk, or invade the privacy of any person.
• Scrape, crawl, or use automated tools to extract data from the Service.
• Attempt to reverse-engineer facial embeddings or extract biometric data.
• Upload offensive, illegal, or harmful content.
• Circumvent payment mechanisms or exploit technical vulnerabilities.
• Redistribute or commercially exploit downloaded photos.

6. Intellectual Property

• Event photos remain the intellectual property of their respective owners (photographers or event organisers).
• When you unlock and download a photo, you receive a personal, non-commercial, non-transferable license to use that photo for private purposes only.
• The Photo Finder platform, its software, and branding are the property of Tradax Sdn Bhd.

7. Facial Recognition & Data Processing

• When you upload a photo, we extract a mathematical facial embedding (a numerical vector). This embedding is not a photograph.
• Facial embeddings are used solely for matching purposes within the Service.
• We do not sell, share, or transfer facial data to third parties.
• For full details, see our Privacy Policy.

8. Event-Specific Terms

Individual events may have additional terms set by the event organiser. When you access an event, you may be asked to agree to event-specific privacy terms in addition to these platform Terms.

9. Limitation of Liability

• The Service is provided "as is" without warranties of any kind, express or implied.
• We do not guarantee the accuracy of facial matching results.
• Our total liability for any claim arising from your use of the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.
• We are not liable for indirect, incidental, special, or consequential damages.

10. Termination

• You may stop using the Service at any time.
• We may suspend or terminate your account if you violate these Terms.
• Upon termination, your right to use the Service ceases immediately. Unused credits may be forfeited.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by displaying an updated consent prompt when you next use the Service. Continued use after changes constitutes acceptance.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

13. Contact

For questions about these Terms, contact us at:

Tradax Sdn Bhd
Email: [email protected]